Service Engineering

Service Engineering

服务生命周期管理 (SLM) 战略可帮助您为客户提供出色的产品价值，同时提高服务收益和利润。 通过 Siemens 解决方案，产品生命周期的服务和支持阶段得以纳入整个产品生命周期管理 (PLM) 愿景之中。

针对制造公司，一体化 SLM 和 PLM 将支持产品工程与服务运营之间的双向协同。 服务团队可重复利用工程和制造产品知识来改进服务规划和执行过程。 反过来，服务团队能向工程提供反馈以改进产品设计，提高适用性和可靠性。

针对服务公司，企业资产管理和服务生命周期管理解决方案使服务规程能够共享支持需求方面的共识。 您的服务团队可传达和协调运营活动，进而增强合规性、加速提供服务并降低成本。

Create Effective Service Plans

Service plans are the key to profitable service operations. Author and publish service documentation as the source of work scope definition. Drive service operations by providing the detailed information that teams need to track and understand asset health. Your service technicians will have a complete understanding of service needs to be prepared to perform reactive, proactive and upgrade service activities.

Manage & Visualize As-built Records of Physical Structures

Service technicians are a limited resource. When you provide them with complete, intelligent work packages, they can execute service work efficiently, accurately and compliantly. With our SLM capabilities, you can deliver service work instructions, safety and hazard notes and service procedures (text, 2D/3D and animations). Include asset configurations and data collection requirements. Technicians can enter data, observations or discrepancies and digitally sign off on work, automatically updating the service schedule.

Understand As-maintained Physical Structures & Asset Utilization

With detailed service plans, you can schedule service activities with a complete understanding of the work scope in order to meet customer expectations for product availability and reliability. Work orders generated from service plans are used to create service schedules. It is the visibility into the schedule and resources provided by our SLM solution that allows you to optimize service events and ensure the correct resources are reserved for the work.